How can I cancel my order entirely?

If you would like to cancel your order, please email us at info@engelmann.studio and we will assist you immediately.

How do I know you have received my order?

Once the items have been ordered, a confirmation page will appear with a summary of your transaction. You can print this for your records. An email version of this summary will be sent immediately, provided we have a correct email address on file. You will receive another email when your product is dispatched, including tracking information (if available).

Where can I find details of shipping information?

Visit our Shipping Information page for more information.

Where do you deliver to?

We deliver to countries within the European Union.We do not currently deliver to countries outside the European Union.

Which shipping companies do you use?

Items are delivered with Hermes or DHL.

How do you calculate your shipping costs?

Shipping costs are determined based on our shipping and delivery methods. Visit our Shipping and Delivery Methods page for information on shipping costs, options and estimated delivery times.

DELIVERY TIMES

How long will it take for my items to arrive?

Please visit our Shipping Information page for up to date delivery information.

DELIVERIES

What happens if an item arrives damaged?

If the products are damaged please email us at info@engelmann.studio and we will assist you immediately.

What is the return policy for online purchases?

If you are not satisfied with your purchase, we will refund the goods within 30 days of receiving the product. To initiate a return, please fill out the return form here and send it to the following email: info@engelmann.studio

For more information, see our return policy.

How long does it take to process the refund?

Please allow 2 to 3 weeks for processing after we receive the items. The time it takes to process the refund may depend on the policies of your financial institution and your payment method.

Are there any fees for returns?

The return shipping costs must be borne by you, with a few exceptions, e.g. in the event of damage to the product by the shipping company.